Privacy Policy

At Keep Smiling, we value the trust you place in us. This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from our website.

1. Information We Collect

When you interact with our brand, we collect certain information to provide a seamless experience:

Order Information: When you make a purchase, we collect your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.

Device Information: We automatically collect information about your device, including your IP address, time zone, and some of the cookies installed on your device to help us improve and optimize our site.

2. How We Use Your Information

We use the information we collect to fulfill the core promises of our brand:

Order Fulfillment: To process payments, arrange shipping, and provide you with invoices and order confirmations.

Communication: To update you on your order status or respond to your inquiries.

Improvement: To screen for potential risk or fraud and to analyze how our customers browse the site so we can improve the user experience.

Marketing: With your consent (via our community invitation), we may send you updates regarding new drops and exclusive news.

3. Sharing Your Personal Information

We share your Personal Information with third parties only to help us use your information as described above. For example:

We use Shopify (or your specific platform) to power our online store.

We share your address with our UAE-based and international courier partners to ensure reliable delivery.

We may share information to comply with applicable laws and regulations in the UAE.

4. Data Retention

When you place an order through the site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

5. Your Rights

If you are a resident of certain jurisdictions, you have the right to access the personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the information below.

6. Security

The security of your personal information is important to us. We follow industry standards to protect the data submitted to us, both during transmission and once we receive it.

7. Cookies

We use cookies to enhance your browsing experience. You can choose to set your web browser to refuse cookies, or to alert you when cookies are being sent. If you do so, note that some parts of the site may not function properly.

8. Changes to This Policy

We may update this privacy policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons.